Cookies Policy

 

Introduction

The www.se.fcm.travel website (the "FCM Site") is operated by Australian OpCo Pty Ltd trading as FCM and its parent company Flight Centre Travel Group Limited (hereafter "we", "us", "our"), companies incorporated in Sweden. This page, with our Privacy Policy, details our use of cookies on the FCM Site. By using the FCM Site, you indicate that you accept this Cookies Policy and our Privacy Policy and you agree to abide by them. If you do not agree to these, please do not use the FCM Site.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes.

 

What Are Cookies?

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We may link the information we store in cookies to any personal information you submit while on our website. Cookies save data about individual visitors to the website, such as the visitor's name, password, username, screen preferences, the pages of a website viewed by the visitor, and the advertisements viewed or clicked by the visitor.

 

What Do We Use Cookies For?

We use cookies to identify a visitor's browser, to anonymously track visits or to enhance the experience of the website.

We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. When a visitor revisits the website, we may recognize the visitor by the cookie and customise the visitor's experience accordingly. You can remove persistent cookies by following directions provided in your Internet browser's "help" file.

If you reject cookies, you may still have access to our website, but your ability to use some areas of our website, such as contests or surveys, may be limited.

Web Beacons / Gifs

We employ a software technology called clear gifs (a.k.a. Web Beacons), that help us better manage content on our website by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers' personal information.

3rd Party Tracking

The use of cookies by our partners, affiliates, tracking utility company or service providers is not covered by this Policy. We do not have access or control over these cookies. Our third party partners employ clear gifs (a.k.a. Web Beacons/Web Bugs), images, and scripts that help them better manage content on our website. We do not tie the information gathered to our customers' or users' personal information.

Behavioural Targeting / Re-Targeting

We partner with third party ad networks to either display advertising on our websites or to manage our advertising on other websites. Our ad network partners use cookies, Web beacons and other technologies to collect non-personally identifiable information about your activities on this and other websites to provide you targeted advertising based upon your interests.

If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking Here and Here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads or targeted ads where third parties do not honour opt-out capabilities.

 

Third Party Cookies and Analytics

When you visit certain sections of our website and/or use our mobile application (if any), third parties may place cookies on your computer's browser and/or make use of web beacons to collect information. This information may include things such as your use of the website or mobile application, device and browser information and ad data. The information generated by the cookies and web beacons about your use of the website is transmitted to those third parties. This information is then used for the purpose of compiling statistical reports to enable us to measure and analyse the number of visits to the site and its pages, the average time spent on the site and the pages viewed; serving targeted advertising to you (including use to target advertising on other sites or applications based on your online activity); providing us with services and enhancing/improving our website, mobile application/s and the third party's technology products and services.

 

Cookies Used on SE.FCM.TRAVEL

Google Analytics (_utma, _utmb, _utmc, _utmv, _utmz)

When you visit certain sections of the website, Google Analytics, a website analytics service provided by Google, Inc ("Google"), will place cookies on your computer's browser. The information generated by the cookies about your use of the website is transmitted to Google. This information is then used for the purpose of compiling statistical reports to enable us to measure and analyse the number of visits to the website and its pages, the average time spent on the site and the pages viewed. We will not (and will not allow any third party to) use Google Analytics to track or to collect any personal data of visitors to our website. We will not associate any data gathered via use of cookies with any personal data from any source as part of our use of Google Analytics. For further information about Google Analytics please visit www.google.com/analytics and for details of Google Analytics' Privacy Policy, please visit https://www.google.com/intl/en/policies/privacy/. You may choose to opt-out of Google Analytics using the Google Analytics Opt-out Browser Add-on which you may access at https://tools.google.com/dlpage/gaoptout/.

Crazy Egg

Crazy Egg is a company providing website analytics services. For further information about Crazy Egg, visit www.crazyegg.com. Crazy Egg may store cookies containing a cookie value that allows Crazy Egg to detect if you are a first-time or returning visitor to the FCM Site. No Personal Information relating to you is stored within such cookies. For further details of Crazy Egg's privacy policy and cookies policy, you can visit https://www.crazyegg.com/privacy/ and https://www.crazyegg.com/cookies/ respectively. You may choose to opt out of Crazy Egg tracking by visiting https://www.crazyegg.com/opt-out/.

DoubleClick (Google)

DoubleClick uses cookies to improve advertising. For more information on how this is used visit https://www.doubleclickbygoogle.com/ and to manage settings visit https://www.google.com/settings/ads/

Google Conversion Tracking (Adwords, Remarketing, Dynamic)

We use Google Conversion Tracking to help us understand who clicked on our Google Ads and who contacted us via our website. The cookie is set to your browser only and when you click on a Google Ad these cookies help us measure website effectiveness and visitor profiles. The cookies can last up to 90 days and cover all advertising within Google Adwords(Conversions, Remarketing, and Dynamic Display). Further information can be found at https://support.google.com/adwords/answer/1722022?hl=en-GB and to manage ad settings please visit https://www.google.com/settings/ads/

LinkedIn

We may use cookies to show you relevant advertising both on and off the LinkedIn site. Further to this, we may use additional cookies to measure when someone has taken an action (e.g. downloaded marketing material). For more information visit https://business.linkedin.com/marketing-solutions/ads

Facebook

From time to time we may use cookies to measure the effectiveness of our Facebook advertising campaigns and to compare these ads to those displayed on other websites. For more information about Facebook cookies visit https://www.facebook.com/policies/cookies/

Twitter

We may use cookies to measure ad campaign performance from Twitter advertising. Full details can be found in Twitter's privacy policy https://support.twitter.com/articles/20170514

Marketo Munchkin Tracking

Marketo uses programming code to collect information about your interaction with our website such as the pages you visited, the length of time you spent on site, what you clicked on and any personal data left in contact forms. For full information about Marketo's cookie/privacy policy visit https://www.marketo.com/company/legal/

 

Managing Cookies Usage

You may block the installation of cookies by certain settings provided by your browser software; we would like to inform you however that in this case you may not be able to have full access to all FCM Site functions. Furthermore, you can prevent the compilation of data (including your IP address) through cookies and website use by downloading and installing the browser plug-in available through the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

If you have any concerns about material which appears on the FCM Site, please contact us at customer.feedback@flightcentre.com.